2. WHO WE ARE AND HOW TO CONTACT US
https://pitchedit.co is a site operated by PitchedIt Limited (“we” “us” “our”). We are registered in Ireland under company number 697037 having our registered office at 39 Northumberland Road, Dublin 4.
3. CHANGES TO THESE TERMS AND TO OUR SITE
We reserve the right to amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may update and make changes to our site from time to time.
4. WE MAY SUSPEND OR WITHDRAW OUR SITE
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict, in respect of any user, the availability of all or any part of our site for business and operational reasons. Where appropriate, we will provide reasonable notice of any suspension or withdrawal.
5. ONLY FOR USERS IN IRELAND
Our site is directed to users residing in Ireland. We do not represent that content available on or through our site is appropriate for use or available in other locations.
6. KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
7. USE OF MATERIAL ON OUR SITE
We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Such works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print, copy, and download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
8. RELIANCE ON INFORMATION ON OUR SITE
The content on our site is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
9. THIRD PARTY WEBSITES LINKS
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
10. USER-GENERATED CONTENT
This website may include information and materials uploaded by other users of the site, including, but not limited to, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not necessarily represent our views or values.
11. OUR LIABILITY
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
12. UPLOADING CONTENT TO OUR SITE
Any content that you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any content or posting you make on our site if, in our opinion, we decide to do so. You are solely responsible for securing and backing up your content.
You agree that the content that you upload will not be of an offensive, adult, harmful, malicious, false, fraudulent, unlawful or misleading nature or would generally bring the reputation of our website into disrepute.
13. RIGHTS TO USE MATERIAL YOU UPLOAD
When you upload or post content to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service to expire when the user deletes the content from the site forever.
14. MALICIOUS SOFTWARE
We do not guarantee that our site will be secure or free from viruses or other malicious software.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such act to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such an act, your right to use our site will cease immediately.
15. LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
18. NO WAIVER
19. CHOICE OF LAW AND JURISDICTION
If you are reading this section you are probably unhappy. So, first things first, we are sorry.
We want all of our users to have a fantastic experience when using PitchedIt, so when we hear that we have not provided a service to that standard, we want to do all that we can to make things right.
We hope that most matters can be resolved either through our crisp chat support, or through an email or video-chat conversations with one of the members of our team.
However, we appreciate that some matters sometimes require further escalation. That is what this section is for.
Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.
If you have a complaint, we ask that you do the following:
Write an email addressed to email@example.com Enter the subject line: “I have a complaint” and add your name and your company name (if applicable). In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team, if anyone.
After you send your complaint email, you will receive an acknowledgement email from us within 7 business days.
A senior member of our organisation will review the complaint and will respond within a few days (no later than 7 business days from your acknowledgement email). This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.